Why is Soft Skills Training Essential for Your Workforce?

Soft Skills Training

Most organizations overlook soft skills when it comes to workplace training because they are not as tangible as hard skills. Therefore, delivering soft skills training to your employees is a little harder. However, it is challenging to provide soft skills training to your workforce but is essential more than ever. In other words, developing soft skills training for your employees is equally important as technical skills. 

The organizations investing in soft skills training for their workforce are consistently growing, staying ahead of their competitors, and driving their revenue. According to research, a twelve-month soft skills training program can yield a 250% increase in revenue only eight months. Soft skills training like decision making, problem-solving, leadership, adaptability, teamwork, etc. enhances workplace productivity by letting your employees efficiently complete complex tasks.  Ultimately, with soft skills, you can make your employees work together work as a team for their benefit and business’ success. 

What are Soft Skills?

Soft skills refer to competencies that make your employees interact effectively with their coworkers irrespective of their job responsibilities. In simple words, these are interpersonal skills connected with an individual’s personality and how they interact with others in their workplace. In other words, soft skills are more personality-focused. In contrast, hard skills are technical skills specific to the job. 

Soft skills training plays a crucial role in making your average-performing employees high-performing ones. According to Stanford Research Institute International, 75% of long-term job success comes from well-developed soft skills, while only 25% of job success comes from technical skills.

Soft skills are essentially personality skills, people’s skills, and communication abilities your employees require for long-term business success. Ultimately, every job involves a workforce that engages with each other effectively, both within and outside the organization, thus highlighting the importance of these skills. 

How are Soft Skills different from Hard Skills? 

As we discussed earlier that soft skills are interpersonal skills that help your employees thrive in their workplace. On the other hand, while hard skills are the job-specific skills and knowledge that your employees require to carry out their job responsibilities efficiently and effectively. 

With hard skills, you can identify which employees are exemplary on paper, while soft skills let you determine which employees are exemplary in person. 

Hard skills can come from certifications, training, work experience, or education. Comparatively, these skills are measurable and can be assessed through exams, assessments, or quizzes. 

While soft skills, however, are challenging to develop, evaluate, and measure. In other words, soft skills are not tangible and are usually described qualitatively. 

Let’s have a look at some of the examples of soft and hard skills:

Soft Skills Examples:

  • Time Management
  • Teamwork
  • Organizational Skills
  • Communication Skills
  • Leadership Abilities
  • Problem-Solving
  • Creativity
  • Decision-Making
  • Self-Motivation

Hard Skills Examples:

Hard skills are usually industry-specific skills. However, the following are some of the skills common to all industries:

  • Technical Skills
  • Marketing Skills
  • Analytical Skills
  • Project Management Skills

How can Soft Skills Training Benefit Your Business?

The LinkedIn study of 2018 discovered that 100 metropolitan cities in the United States lacked 1.4 million people with communication skills. Abilities like communication, decision making, problem-solving, and people management strengthen every facet of your business skills. Soft skills training is crucial across every department of your organization for gaining new customers, building a strong team dynamic, improving customer satisfaction, etc. 

There are numerous benefits of soft skills training to organizations. Let’s have a look at them.

Enhanced Efficiency and Productivity:

Soft skills training encourages your employees to collaborate and work together as a team to accomplish company goals. This, in turn, leads to improved productivity and efficiency at the workplace. 

Furthermore, your employees can manage their time and communicate effectively across the organization. Additionally, soft skills training helps you build a strong team dynamic which in turn facilitates significant collaboration. 

Enhance Customer Satisfaction:

One of the critical benefits of soft skills training is that it helps you in enhancing customer satisfaction. Soft skills training equips your employees with competencies to interact and engage with customers effectively to identify their problems, needs and help them fix them. Furthermore, they are more likely to develop empathy towards customers after training leading to a positive influence on customer service and satisfaction. 

Increase in Sales:

You can significantly enhance your sales negotiation process with soft skills training. Employees can utilize their skills to engage with a customer personally without breaching their professional boundaries. When your employees make additional efforts to discover and discuss problems that your customers are experiencing and resolve them with the right solution- sales will increase. 

Enhance Employee Retention Rates:

Your organization will retain the top employees as they all have essential skills. Furthermore, you have invested in their professional growth and development, and your employees are more likely to stay with you and boost your profit margin. Also, soft skills training increases your other online training benefits by enhancing learning retention rates.

Your employees start taking ownership of their work and professional development. This will lead to a reduced need to hiring and training replacement employees, thus, reducing the organization’s overheads.

How to deliver Soft Skills Training to Your Employees?

Begin with a Training Need Analysis:

The first step in developing a successful soft skills training program is conducting a training need analysis. By completing a training needs assessment, you will get a bird’s eye view of your business goals and employee’s learning needs before drilling down any corporate training.

To deliver soft skills training, you can begin by asking your employees what their learning needs are and what skills they are most interested in? Are they facing any challenges in accomplishing company goals and other long-term projects? Are they finding it difficult to engage with customers and resolve their problems? 

Doing so will help your employees to engage and be personally invested in training.

Invest In Learning Management System:

A Learning Management System is software that helps you to administer, document, track, report, and automate the delivery of your training and other learning and development programs. 

An LMS is crucial for your business success. You can easily monitor employee progress and performance, including their licenses and certifications. You can easily deliver training to your employees via LMS. Additionally, you don’t need to burden your learning and development professionals with these heavy training tasks. An LMS can quickly help you manage your training by letting you:

  • Organize all training content in one place
  • Track learner progress and Performance
  • Reduce learning and development costs
  • Quickly modify and expand training content
  • Stay updated with compliance regulations

Implement the best format of training program:

Elearning offers numerous formats. The right eLearning format can boost employee productivity, retention, and motivation. Therefore, it is crucial to decide on an eLearning format. 

The eLearning format depends on what type of training program you are offering. Additionally, it also depends on the following factors:

  • Company Size.
  • Where are your employees located? Are they all in one location or spread over other locations as well.
  • Training content.

Additionally, you can leverage microlearning and mobile learning to capture the attention of your learners, offering a wide variety of content like video-based content, infographics, gamified elements, simulations, podcasts, etc. 


The focus on soft skills training is increasingly becoming prominent. However, the business requires a balanced mix of hard and soft skills.  Investing in soft skills training will have a significant impact on every aspect of your business. Soft skill training is completely overlooked when organizations focus on product knowledge and performance management training as they directly influence sales. However, organizations fail to identify the importance of soft skills—competencies like communication, decision making, or problem-solving cover every facet of business operations. Employees need to enhance their interpersonal skills to improve their customer service and establish a strong team dynamic. 

It is challenging to deliver soft skills training as soft skills can not be measured. Unfortunately, there are no business reports or statistics to evaluate employee progress and proficiency in soft skills. However, you can set LMS metrics with real-world assessments to identify the gaps and monitor professional development.

Kloudlearn LMS can lead your corporate training by managing all your company’s hard skills and soft skills training in one platform. You can create interactive training courses using KloudLearn’s built-in course authoring tool. Make your learners engaged with gamification, social learning, blended learning, etc. Furthermore, tracking and reporting are easier with pre-built reports and interactive dashboards. Contact Us today to know more about KloudLearn LMS

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