Many Successful organizations operate with a clear vision & mission in mind. They select a direction predefined by them to accomplish their end goal. Thus resulting in business success. Without a proper roadmap for the future, organizations will become stagnant. They will get stuck on solving their daily work problems, with no growth, and cease to create continued values for their stakeholders.Although the digital transformation topic has been under hot debate for years, it was COVID19 that accelerated the adoption by years in a few months.
As the global industries move steadily to become completely a digital-first industry, organizations worldwide have been integrating technology into their business processes.
The benefits of digital transformation are more than what can be listed in one blog. The most prominent ones are improving customer experience, reducing operational costs, maintaining competitive advantages, increasing organizational efficiency, meeting compliance requirements and regulations, and making better-informed decisions.
What Is Meant by Digital Transformation Framework?
The digital transformation (DT) framework is a predefined roadmap that organizations use to define the benefits obtained from digitizing business processes. More often, DT frameworks will vary between different organizations based on different parameters such as work, challenges, and demands.
However, no matter how you approach employing a digital transformation model, IT thought leaders should always consider some constant elements when developing their digital transformation roadmap The elements are:
- Digitizing the customer experience
- Digital transformation of systems, processes, and workflows
- Culture and leadership
- Workforce enablement
- Digital technology integration
Each organization will have a different approach and methodology in implementing a digital transformation framework. The following are some guidelines that will provide a general direction that can be adapted to develop their digital transformation framework to improve their current circumstances.
The proposed digital transformation framework
Digitizing the customer experience is the very heart and soul of any organization. To offer the best service for customers, you have to realize that it is essential to understand their purchase habits, likes, dislikes, and tailor your products and services accordingly to those aspects.
Furthermore, such a large scale and widespread use of the internet worldwide and the dominance of social media platforms make tracking customers’ online behaviors simple and easy. For instance, you can use tracking techniques to find a user’s web browsing history, purchase habits, social interactions, and search history (e.g., cookies, digital footprinting, Etag tracking, and social media tracking).
You need to leverage digital solutions to your customers and analyze their behavior patterns on social media. This will result in boosted customer experience. Additionally, it will help businesses customize their products and services according to customers’ requirements of the products/services.
Digitizing Products and Services
The digital transformation model for products/services is always involved with achieving the following three main goals:
- Digitalizing the existing traditional products/service
- Launching the new digital products/services
- Enhancing all customers experience using the digital methodology
Digitizing Organizational Operations
Digitizing work/organizational operations can result in bringing some major benefits to organizations. For example, companies using sensors to track shipments can streamline and simplify business operations in many ways. Converting traditional old-school paper documented inventory system into a computer-based system or database. Here, utilizing techniques like big data analytics can help your business make timely decisions.
Cybersecurity and Digital Transformation
The ongoing spread of the COVID19 pandemic has forced the hands of many organizations to somehow change their work culture to adopt the work-from-home model. This massive shift to remote work systems has led to various security challenges. Unfortunately, Cyber attackers did not miss the chance and have intensified their cyberattacks against IT systems worldwide.
With the advancement of technology, the count of the complexity of cyberattacks is on an increase. According to a report by Cybersecurity Venture, cyber-related offense costs will reach $10.5 trillion in the year 2025.
With digital transformation becoming more and more prevalent, driven by the ongoing spread of COVID19, new business models that are dependent on technology are appearing at a rapid rate. Especially models such as work from home, work mobility, and hybrid cloud environments. Implementing digital solutions haphazardly will deter growth and increase the rate of cyberattacks.
Any organization having a digital transformation framework needs to consider cybersecurity as a core function. For instance, when adopting digital transformation, the objective is achieved by digitalizing its work operations by utilizing digital solutions. Solutions such as making customer relationships fully digital. Take note that, every work aspect depends on the availability and security of data at hand. This is why proper cybersecurity implementation is very crucial and critical for the success of any digital transformation effort.
Organizations today need to have their cybersecurity systems and frameworks to be aligned with their business objectives. Importance of adopting a digital transformation model for any organization working in any industry, it’s crucial to ensure proper data transition and migration. This needs to be done whilst simultaneously lowering the risk of exposing organization-sensitive data. to a data breach or other cyber threats.
KloudLearn offers you a free Cybersecurity Training Program that will help you build a digital transformation strategy. Get trained on various aspects such as data protection, network security, and many more.