All organizations want to increase their workforce performance and enhance overall business when conducting employee training. But how do you measure the effectiveness of your training program? Did your workforce understand and learn what they were expected to know? Did they apply new skills at work? Did the training help them accomplish business goals? And ultimately, was the training program worthwhile for a company? To answer these questions, it is crucial to assess training programs using training metrics.
What are Training Metrics?
Training metrics refer to quantifiable measures with which you can track, assess, and evaluate your specific training performance.
Moreover, in the context of training, training metrics focus on evaluating different aspects of your eLearning program. For example, you can figure out time spent on each module, track assessment scores, course completion rates, employee’s overall progress, etc. The ultimate goal of training metrics is to monitor and measure the effectiveness of training programs.
What is Training Effectiveness?
Training effectiveness defines the degree to which learning enhances workforce performance and productivity. For example, how your sales team improved their sales and communication skills, productivity, and accomplished business goals.
Furthermore, training effectiveness also refers to return on investment (ROI). However, training metrics are used at the end of the training evaluation process and compare the financial value of the training program and the investment made.
How to Measure Training Effectiveness?
Kirkpatrick Model is the most prominent model used to measure the effectiveness of a training program. This model was developed by Dr. Donald Kirkpatrick, past president of the American Society of Training and Development ( ASTD). Leveraging this model allows you to evaluate a training program and showcase its value to your business.
The Kirkpatrick Model has four different levels. Let’s have a look at them:
- Learner Reaction:
The key objective of this level is to describe how learners feel about the training program. Did they find it engaging and helpful for their work? Furthermore, with this evaluation process, you can quickly get feedback from your learners about the modules they have completed and figure out what training materials genuinely work and which ones should be enhanced for future use.
How to measure your employees’ reaction:
You can conduct the following:
- Face-to-face interviews
- Quizzes or surveys
- Feedback forms
- Online polls
- Apply Learning in Real Time:
In the second level of the model, you assess the improvement in skills, knowledge, and behavior after the training. To evaluate your workforce’s knowledge and skills, you can implement the following:
- Online quizzes
- Written exams
- Simulated tasks
- Learner Behaviour:
It is crucial to check if your learners apply the gained knowledge to their work to accomplish business objectives. It is vital to assess how training has impacted their performance and productivity. You can determine your learner’s behavior by implementing the following:
- Interviews with colleagues and supervisors
- Online questionnaires
- Consumer surveys or questionnaires
- Real-time data from work, including error rates, call resolution time, etc.
This level will help you find out how your employee’s behavior influences the business goals. Are your employees working productively towards accomplishing the goals? Has the organization’s revenue increased?
However, the business results depend on numerous factors like:
- Time Reduction
How can LMS Training Metrics be useful?
It is vital to analyze the training program’s effectiveness to produce value for your organization. By analyzing the learning strategy, you can identify shortcomings to make enhancements to maximize value for both the organization and employees.
Having an LMS with comprehensive analytics and reporting capabilities will make your learning process more efficient by automating tasks.
With KloudLearn LMS, you can quickly track your learner’s progress and how much your learners have learned. KloudLearn offers you many training metrics like course completion rates, assessment scores, number of attempts, and much more to analyze your employee’s accomplishments.
If you want to track and analyze your learner’s progress in real-time and make the best of an LMS, contact us today and get free access for up to 100 users.
The KloudLearn Team has put together a few best practices that you can implement right away to measure the effectiveness of your training program. Click here to download a copy now and get started.