E-Learning in banking and finance (BFSI)

eLearning in banking and finance

Incorporating elearning in banking and finance organizations has increased, and the COVID-19 pandemic accelerated it. A recent report estimates that revenues for the global enterprise learning management system market will reach $12.48 billion by 2024, representing a compound annual growth rate of 23.3%.

Our article will highlight how LMS can benefit banks and financial institutions.

E-Learning: How to Make it Work for Banking Employees?

This section provides examples of functions you can incorporate into your learning management system to address the needs of the banking and finance sector.

Product Training

As new products are released regularly, banks and financial institutions should have human resources that can present and recommend them to customers. Using an e-learning platform will enable you to train your employees on new financial products while conducting regular assessments will be easier for your organization. The acquired skills will provide your frontline employees with the ability to consult with customers in a customized manner to ensure that their needs are being met.

A gamified quiz about your banking product

Game-based training is a great way to engage your staff on a new product or service. To earn badges, trainees must answer several questions to reach each level. Earning badges will motivate learners to complete the test.

Compliance Training

Compliance with regulations is more important in the banking and finance sector than in other sectors. For this reason, the staff should have The ability to learn different compliances, such as lending compliance, deposit compliance, transaction compliance, Customer Information Security Awareness (CISA), etc. Using e-learning platforms will make the training process more effective and engaging. Using an LMS in banking and finance allows trainers to include various formats such as animations, simulations, gamification, microlearning, webinars, etc.

Cybersecurity test

Test your employees’ knowledge of cyber security and data privacy regulations using multiple-choice questions. You’ll be able to create and update tests quickly in your LMS when you have templates.

Sales Training

Sales skills are required for many banking roles. Managing client relationships requires effective communication skills, and experience and helps your bank increase sales wins. Banking and financial training are crucial for ensuring high standards of communication between employees and customers. Your bank’s learning management system will benefit from adding such courses to help improve the performance of your sales team.

Webinar with sales experts

You can ensure that your sales staff has interactive learning by offering webinars with in-house or external experts. You can enhance your employees’ participation in webinars with the integration of video-link technologies.


Banks and financial institutions introduce their employees to their work environment and responsibilities, just as they do in any business. It is important to inform them about what they need to know to be productive. 

Onboarding information for banks and financial institutions would include operating procedures,  compliance regulations, policies, and information related to professional ethics. These factors will speed up the onboarding process. Organizing training and assessment more effectively with e-learning courses will allow you to systematize the knowledge base.

Integrated policy attestation and library

The proper way to onboard beginners is to provide them with all the information they need in one place. It is also possible to integrate the attestation module into your workflow if it is convenient.

Technology Training

While onboarding new employees, this type of e-learning finance course may be helpful to train employees on updated software and corporate technologies. When employees are required to attain a specific level of proficiency in software used in the organization, e-learning is especially effective.

Library with guidelines and demo videos

Providing employees with detailed guidelines or videos that demonstrate how software works are the most effective way of training them on how to use it. You will be able to create your own library and upload all materials.

Benefits of Elearning in Banking and Finance Institutions

  • Reducing training costs for banking staff. It can cost an organization a lot to hire trainers, maintain classrooms, and print training materials. Increasing the number of employees means more trainers, classrooms, and materials are needed. Using LMSs, employees are able to learn wherever they are, which minimizes their training costs.
  • Ensure better privacy and control over training activities. Training materials for banking and finance are typically not shared outside of the organization. E-learning allows banking and finance organizations to manage and secure the training process. In order to secure the environment, cloud-based systems require VPN connections or firewalls to access training courses.
  • Adapt to dynamic industry changes. Cloud-based approaches assist banking and finance professionals to adapt quickly to changing business environments. Companies that only use printed materials may not be able to compete. Updating online resources is much easier than updating books.
  • Gain insights into training effectiveness.  A bank’s managers can receive assessment results directly from online learning software, giving them valuable data for strategic decisions. Analytics and reports of the LMS can be used to determine areas in which more emphasis needs to be placed on education.

How KloudLearn can help you?

KloudLearn is an online platform that facilitates engaging and interactive training for companies. We have powerful tools for creating training courses in minutes. Reward your employees with points, badges, and certificates to motivate and engage them. Our analytics and reporting tools allow you to keep track of all learners’ activities. 

Book a demo with KloudLearn now and get free access for up to 100 users.


What is eLearning in banking?

Banks can use software for learning management systems and e-training that supports e-learning to track compliance. E-learning allows for easy content adaptation and transfers to the learner. This can be done at any time and in any location.

How does AI help in banking and finance?

AI can help banks predict future outcomes and trends by analyzing past behaviors and predicting future scenarios. This aids banks in detecting fraud, detecting anti-money laundering patterns, and the formulation of customer recommendations.

What is a BFSI sector?

The industry's umbrella term for companies that provide various financial products or services is banking, financial services, and insurance (BFSI). This includes universal banks that offer a variety of financial services and businesses that operate in one or more of these financial industries.

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